Returns & Refunds
Your satisfaction is our priority. Here's everything you need to know about returns and refunds.
Return Window
7 Days
Eligible Items
Damaged or Wrong
Refund Method
Original Payment
What Can Be Returned
Because every item at ArtVive is handcrafted, we handle returns on a case-by-case basis. We accept returns in the following circumstances:
- Items that arrive damaged in transit — please photograph the damage and packaging.
- Items that are materially different from the product description or listing photos.
- Wrong items delivered (you received something other than what you ordered).
- Change of mind or personal preference — due to the handmade nature of our products, we are unable to accept returns for these reasons.
- Custom or commission orders — these are made specifically for you and cannot be returned unless damaged or incorrect.
- Digital products — all digital downloads are final and non-refundable once accessed.
How to Initiate a Return
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1
Contact us within 7 days
Email us at returns@artvive.in or use our contact form within 7 days of receiving your order. Include your order number and a description of the issue.
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2
Send photos
Attach clear photographs showing the damage or discrepancy. This helps us resolve your case quickly.
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3
Await our response
We will review your request within 2 business days and confirm whether the return is approved, along with return instructions.
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4
Return the item
If approved, pack the item securely in its original packaging and ship it to us. We will provide the return address. Return shipping costs for eligible claims are reimbursed.
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5
Receive your refund
Once we receive and inspect the item, we will process your refund within 5–7 business days to your original payment method.
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days |
| UPI / Net Banking | 3–5 business days |
| Wallet (Paytm, etc.) | 1–2 business days |
| Cash on Delivery | Bank transfer within 7 business days |
Need to raise a return request?
Our team will make it right. Contact us with your order number and photos.