Privacy Policy
How we collect, use, and protect your personal information.
Last updated: May 19, 2026
At ArtVive, your privacy matters deeply to us. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. By using ArtVive, you agree to the practices described below.
1. Information We Collect
Account & Order Information: When you create an account or place an order, we collect your name, email address, shipping address, phone number, and payment details (processed securely via our payment gateway — we never store full card numbers).
Usage Data: We automatically collect browser type, IP address, pages visited, referring URLs, and device information to improve our service and diagnose technical issues.
Communications: If you contact us via email or our contact form, we retain those communications to assist you and improve our support.
Cookies: We use essential cookies to keep your cart active and maintain your login session. Optional analytics cookies help us understand how visitors use our site. You may decline optional cookies via your browser settings.
2. How We Use Your Information
- Process and fulfil your orders, including packaging and delivery.
- Send order confirmations, shipping updates, and delivery notifications.
- Respond to your enquiries and provide customer support.
- Send occasional newsletters or promotional offers — only if you have opted in. You can unsubscribe at any time.
- Improve our website, product listings, and overall shopping experience.
- Detect and prevent fraud or unauthorised access.
- Comply with our legal obligations under Indian law.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We share data only with trusted service providers who assist us in running ArtVive:
- · Payment processors (e.g., Razorpay, PayU) to handle transactions securely.
- · Courier & logistics partners to deliver your orders.
- · Email service providers to send transactional and marketing emails.
All third-party partners are contractually bound to use your data only for the specific purpose we have engaged them for and to maintain appropriate security measures.
4. Data Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, and restricted database access. No method of transmission over the internet is 100% secure, so while we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
5. Your Rights
You have the right to:
- · Access the personal data we hold about you.
- · Request correction of inaccurate information.
- · Request deletion of your account and associated data (subject to legal retention requirements).
- · Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at privacy@artvive.in.
6. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of ArtVive after changes are posted constitutes your acceptance of the updated policy.